Provide Feedback to the Health Network NT

What happens to my feedback?

The Health Network NT has established a Compliments and Complaints Management Framework that outlines how complaints will be received, investigated and resolved.

All complaints are thoroughly investigated and appropriate resolutions explored. You may be contacted by the Health Network NT's Feedback Officer and requested to provide further information to assist us in resolving your complaint.  

Where the Health Network NT is not the responsible agency for a complaint received, the complainant will be referred on to the appropriate agency in a timely manner.

Can I provide anonymous feedback?

You have the option to provide feedback anonymously and these will be recorded and reviewed; however the Health Network NT cannot thoroughly investigate or respond to anonymous complaints.

Can another person assist me to provide feedback?

If you require access to an interpreter or other service (for example the National Relay Service) to assist you in making a complaint or during the Health Network NT’s investigation, please contact the Health Network NT's Feedback Officer who can make these arrangements on your behalf.

You may also ask a family member, friend or other support person to act on your behalf or to otherwise assist you in making a complaint.

What happens to my personal information?

The personal information collected from you about your complaint will be carefully managed and only used:

a) for the purposes of investigating and dealing with your complaint; and

b) to meet Health Network NT governance, program, services, quality and continuous improvement as well as other legislative, reporting, legal, planning, research, evaluation, communication, law enforcement, compliance, risk management, policy, corporate support (for example  personnel management), departmental administration and governmental purposes, functions and responsibilities.

Your personal information may be disclosed to law enforcement, government, judicial and statutory entities, external service providers and other third parties relevant to your complaint or the other purposes of collection. It may also be used and disclosed in accordance with the Health Network NT’s privacy statement.

Please complete all mandatory fields below to provide feedback to the Health Network NT.

Please outline your feedback in the area above, include the date and any other details relevant to your compliment or complaint.
Please upload any documentation which supports your compliment, complaint or feedback.
Please upload any documentation which supports your compliment, complaint or feedback.
Please upload any documentation which supports your compliment, complaint or feedback.
Please upload any documentation which supports your compliment, complaint or feedback.
Please upload any documentation which supports your compliment, complaint or feedback.
Please fill in this section if another person is assisting you to provide your feedback.
Please fill in this section if another person is assisting you to provide your feedback.
Please fill in this section if another person is assisting you to provide your feedback.
Please fill in this section if another person is assisting you to provide your feedback.
Please fill in this section if another person is assisting you to provide your feedback.

Northern Territory PHN acknowledges the traditional owners of the country on which we work and live and recognises their continuing connection to land, waters and community. We pay our respect to them and their cultures and to elders both past and present.