After Hours Health Care

After Hours Health Care

Background

NT PHN receives Australian Government funding to work with key local stakeholders to plan, coordinate and support after-hours health services.

After hours refers to services that are usually provided:

  • after 6pm and before 8am Monday to Friday
  • after 12 noon on Saturday
  • all day Sunday and public holidays.

NT PHN seeks to improve access to, and effectiveness of, after-hours primary health care services to promote continuity of care so that patients receive the right care at the right time and reduce avoidable emergency department presentations and hospitalisations.

The Campaign

 


NT PHN launched an after hours health literacy campaign on 1 October 2018.

The campaign supports patients to ‘make the right choice to get the right care’ and directs them to resources to aid what can be a complex decision when seeking care after hours.

The resources refer people to ntafterhours.com.au to search for after-hours primary care services in their location and to call the HealthDirect national helpline to help make the right decision for that person at that point in time.

The campaign includes TV and internal bus advertising, as well as posters and magnets that have been distributed to clinics, child care centres and councils across urban areas of the Territory.

To reinforce the messaging, the campaign will be repeated in March 2019.

Resources

  • Downloadable after hours poster and flyer for clinics and consumers (poster example above)
  • www.ntafterhours.com.au
  • Interactive online learning module for remote healthcare workers to be launched early 2019.

Commissioned Initiatives that NT PHN currently supports:

Organisation

Project

Central Australia Health Service (CAHS)

After hours access to social work service at Alice Springs Hospital

CAHS

Extending pharmacy weekend and public holiday service

CAHS

After hours social work service at Tennant Creek Hospital

CentralAustralian Aboriginal Congress Aboriginal Corporation

Alice Springs after hours GP clinic

Danila Dilba Health Service

Palmerston Centre extended opening hours

Laynhapuy Homelands Aboriginal Corporation

Laynhapuy Homelands after hours training and development plan

Miwatj Health Aboriginal Corporation

Ngalkanbuy Health Centre – additional after hours support

Wurli Wirlinjang Aboriginal Corporation

Wurli after hours primary health outreach

For information on how to apply for funding to support After Hours service development, visit the Partner with Us page.

Contact

Paul Ryan, Health Stream Lead

e healthstreamprograms@ntphn.org.au