General Practitioners

A Healthcare Provider Organisation can register to participate in Australia’s My Health Record System.

Following this, Individual Healthcare Providers can be authorised to view patient records on behalf of their organisation.

With conformant software such as Medical Director, Best Practice, Genie or Zedmed, information can be securely accessed and uploaded to a patient’s My Health Record.

Download GP summary guide of benefits – what’s in it for me?

There are two steps to registering a Healthcare Provider Organisation with conformant software for the My Health Record system:

Step 1

Go to the Australian Digital Health Agency Digital Health Online Forms. Electronically submit an application for the following three digital health services:

  • Healthcare Provider Identifier – Organisation number (HPI-O)
  • My Health Record system
  • National Authentication Service for Health Public Key Infrastructure (NASH PKI) Certificate for Organisations

HELPFUL HINT - Have the following information ready to go prior to completing the online forms:

  • ABN or ACN
  • Registered business address and contact details
  • Medicare Site PKI Cert RA number and/or Medicare Individual PKI Cert RA number
  • ASIC Registration (for identification purposes where no Medicare Site PKI Cert RA number is registered)
  • 100 points of ID such a drivers licence or birth certificate or passport (if not known to Medicare in a professional capacity – i.e. Medicare Provider Number)
  • Determine who will be the Registered Officer (RO) and the Organisation Maintenance Officer (OMO) for your organisation. The RO is usually the owner or manager and the OMO could be your practice manager or contact administrator. Please consult the following Registration Guide for further information regarding registration and organisational roles and responsibilities.

See Guide for Online Registration for Healthcare Provider Organisations.

Step 2

Following completion of the online registration forms in Step 1, the organisation will receive the following items in separate packages from the Department of Human Services:

  • Letter containing the Organisation’s HPI-O number and registration numbers for the nominated RO and OMO
  • Letter confirming My Health Record system registration
  • NASH PKI Certificate for Organisations (as a CD) with installation instructions
  • Personal Identification Code (PIC) to use the NASH PKI Certificate

The NASH PKI Certificate for Organisations listed above will need to be installed. For assistance with installation on a single computer, call the eBusiness support centre on 1300 550 115. If you are installing certificates onto a server it is recommended to have the practices’ IT provider perform or assist with the installation. IT Providers may like this online My Health Record training for providers of IT support to General Practice.

For help in completing any of these registration steps:

Call the Help Centre on 1300 901 001

Alternatively, register for the My Health Record system in HPOS with a PRODA Account.

Online learning

Support materials


Organisations that have registered to use the My Health Record system can assist patients to register for a My Health Record if they do not have one.

Please refer to the following Assisted Registration Guide for further information. Software demonstrations on how to perform an assisted registration are also available.



Translating and Interpreting Services (Call 131 450)


If an organisation has completed their registration for the My Health Record system and wishes to replace, add or remove an RO or OMO, they need to complete form HW040 Application to replace a RO or add or remove an OMO for an Organisation.

If an organisation that has completed registration for the My Health Record system wishes to amend any of their registration details, for example their business name, they need to complete form HW037 Healthcare Identifiers Service Application to amend a Healthcare Organisation record found here. This will also update the HPO information in the Healthcare Provider Directory (HPD). Additional documentary evidence of a change of name must be included with this form.

ePIP Information


Under the Practice Incentive Program eHealth Incentive practices must use compliant software and upload Shared Health Summaries to the My Health Record system for a minimum of 0.5% of their Standardised Whole Patient Equivalent (SWPE) count per quarter.

Use the eHealth Incentive Checklist to check that the practice systems are ready to upload Shared Health Summaries to a patient’s My Health Records. For assistance with this, call the My Health Record Online Technical Support line on 1300 550 113. Also, see FAQs.

business name, they need to complete

For your patients

For further support contact Practice Support:
t 08 8982 1000