It provides GPs with direct and timely phone access to a psychiatrist, to seek advice on diagnosis, investigations, medications and safety plans.
The service is free and is available from 8:30am to4:30 pm, Monday to Friday (excluding public holidays).
How do I use the service?
- Register online or by calling 1800 16 17 18*
- Once registered, call 1800 16 17 18 to receive advice about a patient**
- The psychiatrist will send a written summary of the discussion to you.
Calls usually take 15 – 20 minutes.
Discussions might cover diagnosis, investigations, medications or safety plans. Patients are not personally identified meaning patient privacy is maintained.
* GPs must register to access the service. Registration takes two minutes. You will need your AHPRA registration number and your practice details.
** The service is available from 8:30am to 4:30pm Monday to Friday (excluding public holidays). During these hours, if a psychiatrist is not immediately available, a time will be scheduled for a psychiatrist to call you back.
This is not a triage, referral or emergency service. For emergencies, please call 000.
For urgent referral advice, phone the NT Mental Health Line on 1800 682 288 (available 24 hours, 7 days).
NT HealthPathways contains local mental health pathways regarding both urgent and non-urgent mental health assessments.
Webinars with RACGP and ACRRM accreditation are also available.
The GP Psychiatry Support Line psychiatrists have been trained to ensure they provide a culturally appropriate service and are mindful of cultural considerations when providing advice to GPs.
As the service is a conversation between the GP and the psychiatrist, the GP will be best placed to interpret and review the information discussed to ensure any decisions the GP makes will be best suited to the client’s needs and any cultural or local contexts.