Pharmacists can have real-time access to a patient’s current medications, allergies and treatment information through the My Health Record system. Many are already leading the way!

See this article on connecting Pharmacists to the Healthcare Team and this article on a smooth transition to My Health Record for more information.

Download Pharmacy Factsheet – what’s in it for me and my patients?

With conformant software (Fred IT, Simple Aquarius, Minfos, POS Works and RxOne), pharmacists can also upload dispense records.

If the organisation is known to the Department of Human Services, register for the My Health Record System via this streamlined form: Registration Form for Pharmacy.

Email completed form to

If the organisation is not known to the Department of Human Services and does not yet have a Healthcare Provider Identifier – Organisation (HPI-O), there are three steps required to get registered, go to the Australian Digital Health Agency Digital Health Online Forms and submit the following applications:

  • Healthcare Provider Identifier – Organisation number (HPI-O)
  • My Health Record system
  • National Authentication Service for Health Public Key Infrastructure (NASH PKI) Certificate to access the My Health Record system.

NOTE: If the organisation does not have conformant software (Lots) and will be accessing the National Provider Portal through a web browser (view only), then a NASH PKI for Individuals form will need to be completed for each pharmacist in addition to the registration process above. Download here.form

HELPFUL HINT - Have the following information ready to go prior to completing the online forms:

  • ABN or ACN
  • Pharmacy Approval Number
  • Registered business address and contact details
  • Medicare Site PKI Cert RA number and/or Medicare Individual PKI Cert RA number
  • ASIC Registration (for identification purposes where no Medicare Site PKI Cert RA number is registered)
  • 100 points of ID such a drivers licence or birth certificate or passport (if not known to Medicare in a professional capacity – i.e. Medicare Provider Number)
  • Determine who will be the Registered Officer (RO) and the Organisation Maintenance Officer (OMO) for your organisation. The RO is usually the owner or manager and the OMO could be your practice manager or contact administrator. Please consult this Registration Guide here for further information regarding registration and organisational roles and responsibilities.

See Online Registration Guide for Healthcare Provider Organisations and information about registration with the Healthcare Identifers (HI) Service and the My Health Record system.

For help in completing any of these registration steps:

Call the Help Centre on 1300 901 001

Following completion of the online registration form, you will receive the following items in separate packages from the Department of Human Services:

  • Letter containing the organisation’s HPI-O number and registration numbers for the nominated RO and OMO
  • Letter confirming My Health Record system registration
  • NASH PKI Certificate for Organisations (as a CD) with installation instructions
  • Personal Identification Code (PIC) to use the NASH PKI Certificate

The NASH PKI Certificate for Organisations listed above will need to be installed. For assistance with installation on a single computer, call the eBusiness support centre on 1300 550 115. If you are installing certificates onto a server it is recommended to have the practices’ IT provider perform or assist with the installation. IT Providers may like this online My Health Record training for providers of IT support to General Practice.


For Fred IT software users please call 1300 731 888 to have your system configured remotely and to receive eHealth training.
For Simple Aquarius users please call 1800 746 753 / 1800SIMPLE or (02) 9318 2090 for assistance in configuration and training.

For more information, see the My Health Record website or contact your local Primary Health Network.

Online learning

Support materials



If an organisation has completed their registration for the My Health Record system and wishes to replace, add or remove an RO or OMO, they need to complete form HW040 Application to replace a RO or add or remove an OMO for an Organisation.

If an organisation that has completed registration for the My Health Record system wishes to amend any of their registration details, for form HW037 Healthcare Identifiers Service Application to amend a Healthcare Organisation record found here. This will also update the HPO information in the Healthcare Provider Directory (HPD). Additional documentary evidence of a change of name must be included with this form.example their business name, they need to complete

For your patients

For further support contact Practice Support:
t 08 8982 1000